Functional Help Desks are becoming an integral part of mission critical banking applications providing production support. This is particularly true as banks and financial institutions continue to relentlessly expand their operations across geographies. Clients benefit from having a help desk that gives their end users the knowledge and skills necessary to use new software productively. Having access to the right support helps enrich the user experience, while solving minor or complicated business problems.
We set up and run off-site Help Desks for our clients as a production support system.
The Help Desk will be web-based using email as a medium of communication.
The Help Desk will be used for call logging, routing, escalations and resolution. At the backend, the Help Desk can be integrated into an incident response and change management system.
