A software application is useless if your business users do not have the expertise to make the best use of the technology. This, in turn, diminishes your return on investment. Successful implementation of a new application or system does not end when the product is delivered or when your end users begin to use it. More often than not, users need support at different stages of use of the application.
Our rich experience in Testing and Consulting qualifies us to offer User Support services that are critical to the smooth functioning of an application or a system. Our support services include:
- User Training
- User Manuals Preparation
- Rollout Support
- Functional Help Desk
User Training - You can benefit from the comprehensive training that we provide on any new application that is implemented in your organization. We provide both web based and expert led business training.
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We help improve the productivity of your end users by offering effective and convenient classroom training programmes.
Our domain consultants and business analysts leverage on their in-depth knowledge of business requirements, application functionality, and end user scenarios to help your business users to understand the features and operations of a new system. Individual users benefit from the personal attention that they receive.
User Manual Preparation - You can avail of our experience to prepare comprehensive user/operational manuals, by using application knowledge garnered from our experience in understanding business requirements, functional specifications and testing.
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We leverage on application knowledge gained from our understanding of business requirements, functional specifications and testing to help our clients prepare comprehensive business user/operation manuals.
We offer you documentation assistance that covers:
- Providing an overview of the application
- Explaining how the application works
- Answering FAQs
- Highlighting Common errors
- Providing Troubleshooting tips
- Help topics
Rollout Support - You can avail of our Rollout support that enables you to use software applications easily and effectively, at the earliest.More>>
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Our Rollout Support Service helps your business users to put software applications into productive use at the earliest. During the application rollout, we guide you right from the planning to the evaluation stages. This allows you to get the best out of the new application in the shortest possible time.
Functional Help Desk - You can use our Help Desk facility to get the answers to your IT queries and problems. Our experienced domain specialists and analysts use state-of-the-art infrastructure and best-of-class processes to offer high quality services to support your business users.More>>
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Functional Help Desks are becoming an integral part of mission critical banking applications providing production support. This is particularly true as banks and financial institutions continue to relentlessly expand their operations across geographies. Clients benefit from having a help desk that gives their end users the knowledge and skills necessary to use new software productively. Having access to the right support helps enrich the user experience, while solving minor or complicated business problems.
We set up and run off-site Help Desks for our clients as a production support system.
The Help Desk will be web-based using email as a medium of communication.
The Help Desk will be used for call logging, routing, escalations and resolution. At the backend, the Help Desk can be integrated into an incident response and change management system.
