- Global Program Manager, Global Markets Technology, Global 100 Investment Bank
The traditional outsourcing model followed is that the business user defines the requirements for the software. Development vendors create detailed functional specification based on these requirements. They, create/customise software for business users to test and accept. They also maintain the software for any changes.
This model relies on the following assumptions:
Thus in reality, software delivered often has a 10% error rate at the UAT stage.
Recognizing the shortcomings of the tech-centric approach - the upside risk of requirements not being captured completely and the downside risk of testing not being covered adequately, we offer a business-centric approach to ensure the complete coverage of your business requirements in delivered software.
In this approach, a specialist testing partner brings in the "Business Requirements Assurance Process". Right from requirements to rollout, a business perspective is brought in to ensure that the requirements 'desired' by business are 'delivered' in the software.
During the requirements phase, the partner helps document the requirements comprehensively and conducts a gap analysis on vendor documentation to ensure that the gaps are eliminated.
Subsequently, requirements driven test planning ensures functional coverage in testing. Rigorous test execution and management enable tracking & closure of all identified issues.
Ongoing release testing by the specialist partner ensures appropriate regression coverage.