Financial Software Testing Company
Quality Risks in Outsourcing - Challenges and Strategies - London Quality Risks in Outsourcing - Challenges and Strategies - Paris
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Outsourced Software Testing


Thinksoft Global Services Inc.
Stark Business Suites
Office No.38, 3rd Floor
500 Mamaroneck Ave
Suite 320
Harrison, NY 10528
Phone: 914 - 358 6416
Fax: 914 - 358 6417

33, Wood Avenue South
Suite 600
Iselin, New Jersey 08830
E-mail: [email protected]
Mr. John Kiley
Mobile: 914 309 9357
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6th Floor, Fleet House
8-12 New Bridge Street
London EC4V 6AL
Tel: +44(0)207 822 8620
Fax: +44(0)207 822 8626
E-mail: [email protected]
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Thinksoft Global Services (Europe)
GmbH Stromberger Strasse 2
D-55545 Bad Kreuznach
E-mail: [email protected]


PO Box 4067,
Dubai, UAE
Tel: +971 4 2684443
Fax: +971 4 2628777
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1 North Bridge Road,
# 1904-05, High Street Centre
Singapore - 179094
Tel: 65 67200724
Fax: 65 67200725
E-mail: [email protected]
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Registered Office/ Mailing address
Thinksoft Global Services Limited
Type II, UNIT-5, Dr. Vikram Sarabhai Instronics Estate,
Chennai - 600 041.
Tel : +91 44 4392 3200
Fax : +91 44 4392 3258
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Branch Offices
Thinksoft Global Services Limited
TIDEL Park : Module # 703 & 704,
7th Floor, 'C' Block,
No. 4, Rajiv Gandhi Road,
Chennai - 600 113.
Tel : +91 44 4392 3466
Fax : +91 44 4392 3241
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MEPZ - SEZ Unit : Plot No. B-17,
2nd Main Road, Phase II, MEPZ - SEZ,
Chennai - 600 045.
Tel : +91 44 4392 3328
Fax : +91 44 2262 3492
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Thinksoft Global Services Limited
Velankani Tech Park,
Block - 1, Ground Floor - North Wing,
43, Electronics City,
Phase - II,
Hosur Road,
Bangalore - 560 100.
Tel : +91 80 4294 5300
Fax : +91 80 4294 5358
E-mail: [email protected]
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Citi Point
Unit Nos.: B - 601, B - 602 & B - 603, 6th Floor,
Andheri - Kurla Road,
Andheri East,
Mumbai - 400 059.
Tel : +91 22 4015 8660 / 4015 8661 / 4015 8662
Fax : +91 22 4015 8663
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"This made a huge impact on the turnaround times for one cycle, amount of detail, depth and knowledge of what's wrong with each release. Also gave our development team enough time to fix defects. Produced extremely fantastic results for us..."

- Global Program Manager, Global Markets Technology, Global 100 Investment Bank

Business Model

Banking Business Model

To remain competitive, banks have to relentlessly innovate with new business ideas and offerings. Companies operating in the banking, financial services and insurance industry have to constantly upgrade their software applications to rapidly adapt to this ever-changing business environment.

The traditional outsourcing model followed is that the business user defines the requirements for the software. Development vendors create detailed functional specification based on these requirements. They, create/customise software for business users to test and accept. They also maintain the software for any changes.

This model relies on the following assumptions:

  • Business teams articulate Requirements completely
    • Many implicit requirements may not be stated or documented as business users assume that the vendor is aware of such requirements. They may get missed out due to lack of domain knowledge of the vendor.
  • Vendors understand requirements sufficiently and will deliver to 100% specification
    • May not happen due to tech centric approach of the vendor
  • Requirement changes & their impact is well managed and realized in software
  • Validation by Business user /DV teams provides complete requirement coverage
    • Shortage of time/testing expertise may result in inadequate testing
  • Software stability & hence low emphasis on regression testing
    • Criticality of regression testing may be missed out

Thus in reality, software delivered often has a 10% error rate at the UAT stage.

Recognizing the shortcomings of the tech-centric approach - the upside risk of requirements not being captured completely and the downside risk of testing not being covered adequately, we offer a business-centric approach to ensure the complete coverage of your business requirements in delivered software.

In this approach, a specialist testing partner brings in the "Business Requirements Assurance Process". Right from requirements to rollout, a business perspective is brought in to ensure that the requirements 'desired' by business are 'delivered' in the software.

During the requirements phase, the partner helps document the requirements comprehensively and conducts a gap analysis on vendor documentation to ensure that the gaps are eliminated.

Subsequently, requirements driven test planning ensures functional coverage in testing. Rigorous test execution and management enable tracking & closure of all identified issues.

Ongoing release testing by the specialist partner ensures appropriate regression coverage.

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